Policies
Refund Policy
Last updated · 17 May 2026
When and how refunds are processed. This sits alongside our Returns & Exchanges policy — see that page for how to return a piece.
Draft · being reviewed by legal counsel before launch
When you are entitled to a refund
Under the Australian Consumer Law (ACL), you have a right to a refund if a product:
- Has a major problem (not what you ordered, fundamentally different from the description, unsafe, or unfit for the purpose we agreed)
- Has a minor problem we cannot fix within a reasonable time
- Was not delivered within a reasonable time and you have given us the opportunity to deliver
You also have the right to a refund under our voluntary policies — see Returns & Exchanges for the conditions (unworn, 30-day window for pre-stitched pieces).
How we calculate the refund
- Full refund of the product price you paid, including any GST applied
- Original shipping refunded only for ACL major-problem cases (faulty or wrong piece)
- Original duties paid by us for international DDP shipments are not refundable from customs but the product portion is fully refundable
- Return shipping prepaid by us for ACL claims; for change-of-mind returns, return shipping is at your cost
How long refunds take
Once we receive your returned piece in approved condition, or accept your ACL claim:
- We process the refund within 5 business days
- Card refunds appear within 5-10 business days of processing
- BNPL refunds (Afterpay, Zip) follow the provider's own timing
- International returns may take an additional 2-3 weeks in transit
Refund method
Refunds are issued to the original payment method. We cannot refund to a different card or account. If your original card has been closed or expired, your bank will typically forward the refund automatically; if not, contact us and we will work with you on an alternative.
Store credit option
You may choose store credit instead of a refund for any return — store credit is issued at 110% of the refund value (a small thank-you), has no expiry, and can be applied at checkout.
Custom-stitched pieces
Custom-stitched pieces are not refundable except for manufacturing fault. We will instead remake the piece or re-tailor it at our cost. Australian Consumer Law consumer guarantees still apply if the piece fails to meet a reasonable standard.
Disputes
If you disagree with how we have handled a refund:
- Email legal@aratrikkaz.com with your order number and a description of the issue
- We will respond within 7 business days and work with you to resolve it
- If unresolved, you may contact your state or territory consumer protection agency (e.g. NSW Fair Trading) or the Australian Competition and Consumer Commission (ACCC)
- For payment-method disputes, your card issuer's chargeback process is also available, but we ask that you contact us first